Patient Information
Bethania Doctors is bound by the Privacy Act 1988 and complies with the Health Records and Information Privacy Act 2002 No 71 . All patient information is private and confidential, and disclosure to family, friends, staff, or others without the patient’s approval or as legally directed is prohibited.
First appointment
If you are a new patient, please bring the following to your first consultation:
- New patient form
- A valid medicare cards
- Valid OSHC/OVC membership details
- Workcover patients will need to inform their employer and bring that employer’s contact details for verification to arrange payment
Help us eliminate waiting times by arriving at least 5 minutes before your consultation.
Fees
Bethania Doctors is a Mixed – Billing Practice. Most consultations are time-based and will incur private fees for patients. Fees are payable at the time ofconsultation by cash, credit card or EFTPOS.
We are still able to bulk bill eligible patient groups for most of the consultation types:
- Children under 16 years of age
- Health Care Card holders
- Pensioner Concession Card holders
Fees & Medicare Rebates
Mixed Billing Fees Consultation
| Service | Item Number | Fee | Rebate | Gap |
|---|---|---|---|---|
| Standard Consult | 23 | $77.00 | $41.20 | $35.80 |
| Long Consult | 36 | $122.00 | $79.70 | $42.30 |
After-Hours
| Service | Item Number | Fee | Rebate | Gap |
|---|---|---|---|---|
| Standard Consult | 5020 | $90.00 | $53.65 | $36.35 |
| Long Consult | 5040 | $130.00 | $92.00 | $38.00 |
Telehealth Service
| Service | Item Number | Fee | Rebate | Gap |
|---|---|---|---|---|
| Short Telehealth < 5 mins | 91890 | $35.00 | $18.85 | $16.15 |
| Standard Telehealth > 5 mins | 91891 | $77.00 | $41.20 | $35.80 |
Services
| Service | Fee | Rebate | Gap |
|---|---|---|---|
| Commercial Drivers License | $200.00 | $ – | $200.00 |
| Urine Drug Test | $100.00 | $ – | $100.00 |
| Private Flu Vax | $15.00 | $ – | $15.00 |
| Iron Infusions | $197.00 | $79..70 | $117.30 |
| Full Skin Chekcs | $80.00 | $ – | $80.00 |
| Pre-Employment-Simple | $100.00 | $ – | $100.00 |
| Pre-Employments-Spiro and Limitation Testing-Report | $295.00 | $ – | $295.00 |
| Pre-Employment-As Above and Including DrugTest Report | $395.00 | $ – | $395.00 |
| Medical Reports-Insurance | $600.00 | $ – | $600.00 |
| Admin Fee for Records Relaese for Insuranceand Lawyers | $50.00 | $ – | $50.00 |
| Release of Records First 33 Pages | $38.00 | $ – | $38.00 |
| Per page after the above | Additional Cost: $1.40 |
Policies
Booking Appointments
Appointments may be booked in person or by calling Number, Monday to Friday
09:00 am – 05:00 pm and Saturday to Sunday 09:00 am – 02:00 pm. Regular
appointment times are 10 minutes. If you feel you need a longer appointment,
please discuss this with the receptionist at the time of booking.
Communication Assistance
Please notify our reception team upon arrival if you require assistance with communication (e.g., a translator). A phone interpreter may be available. If youre quire an Ausian sign language interpreter during your appointment, book online at: https://www.nabs.org.au/ or by phoning 1800 246 945.
Correspondence
Electronic medical information is transmitted via encrypted format using secure messaging software. Printed medical information is mailed through the secure post (i.e., with a tracking number). Patient diagnostic correspondence and results, whether in electronic or hard copy format, are always forwarded to the relevant doctor. The word “Confidential” is written on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Facsimile
Facsimiles, printers, and other electronic communication devices are only accessible to doctors and other authorised staff. All faxes containing confidential information are only faxed to numbers after checking the details are correct.
Computerised Records
Specific systems have been put in place to protect the privacy, security, and integrity of our patient records. All staff members are trained in computer security. IT Support oversees the maintenance and security of our computers.
Results
A follow-up appointment is usually required to receive results. Telephone advice will only be given if authorised by your doctor. Bethania Doctors will attempt to contact you regarding any urgent results.
Telephone Enquiries
We value our patients’ concerns, so please leave a clear message with the reception staff and your doctor will return your call when possible.
Additional Information
Every staff member is bound by the signed privacy clause in the employment agreement. All information received during a consultation between a doctor and the patient is considered personal and private health information. Medical information includes past medical and social history, current health issues and future medical care. Doctors, staff, and contractors maintain the privacy of personal information. Medical records are the property of the practice. Only written requests for access to medical records are accepted.
Smoking Policy
This practice has a strict no-smoking policy.
Complaints
We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention, so we can do better next time.
If this does not resolve your problem, we welcome receiving your complaint in writing. We will acknowledge your complaint in writing or contact you to discuss the way forward. Your complaint will be investigated, and you will be advised of the outcome.
If you’re still dissatisfied, contact The Health Care Complaints Commission (HCCC) here https://www.oho.qld.gov.au/. The HCCC addresses healthcare complaints, ensuring public health and safety. Established under the Health Care Complaints Act 1993, it plays a key role in maintaining the integrity of the QLD health system, ultimately protecting individuals and the community.
Confidentiality
All members of Bethania Doctors understand the importance of respecting confidentiality with the information they receive during their employment. Medical details will only be shared with fellow professionals outside the Practice Team with the patient’s informed consent.
After-hours Consultations
If you need urgent medical care and Bethania Doctors is closed, 13SICK booking lines are open from 6:00 pm on weekdays, 12:00 pm on Saturdays, all day on Sundays and public holidays. Please call an ambulance on 000 if your situation is an emergency.
Book your appointments now!
While we welcome walk ins, to make sure you can get an appointment at a time that is convenient for you, book ahead by using BOOK NOW.
